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We are seeking an enthusiastic and customer-focused Customer Support Specialist to join our growing team at Travensy Holidays. This is a part-time, work-from-home position perfect for freshers, students, or anyone passionate about travel and helping people.
As a Customer Support Specialist, you'll be the first point of contact for our customers, helping them plan their dream vacations across Kerala and international destinations. You'll work with a supportive team that values your growth and provides comprehensive training.
💡 Perfect for: College students, homemakers, or anyone looking for flexible part-time work in the travel industry. No prior experience required!
Handle customer queries via phone, email, and chat in a professional and friendly manner
Provide detailed information about Kerala and international travel packages, itineraries, and booking procedures
Assist customers with travel planning, destination selection, and package customization
Resolve customer issues promptly and follow up to ensure complete satisfaction
Maintain accurate records of all customer interactions in our CRM system
Coordinate with travel team, guides, and vendors to ensure seamless service delivery
Fluency in Hindi and English (both spoken and written) is mandatory
Excellent verbal and written communication skills with a customer-first mindset
Freshers are encouraged to apply - we provide comprehensive training
Students looking for part-time work are welcome
Basic computer proficiency including email, chat applications, and CRM tools
Comfortable working remotely with stable internet connection
Ability to handle flexible hours including occasional weekends if needed
Problem-solving skills and ability to think on your feet
Positive attitude with passion for helping people and interest in travel
Good organizational skills and attention to detail
Completely flexible working hours - design your own schedule
100% work-from-home - no commute, work from anywhere in India
Competitive salary range: ₹5,000 to ₹20,000 per month based on hours and performance
Performance bonuses and incentives for excellent customer service
Comprehensive training on travel destinations, booking systems, and customer service
Hands-on experience in the exciting travel and hospitality industry
Career growth opportunities - many of our team leads started in this role
Supportive team environment with regular mentorship
Opportunity to learn about domestic and international travel destinations
Employee travel discounts for personal trips
You love talking to people and helping them solve problems
You're naturally curious about different places and cultures
You can stay calm and professional even with difficult customers
You're comfortable using computers and learning new software
You can work independently without constant supervision
You take pride in delivering excellent service
We invest in our team's development. You'll receive comprehensive training on travel destinations, booking systems, customer service excellence, and communication skills. Many of our senior team members started in this exact role!
Design your own schedule around your studies, family commitments, or other work. We believe in results, not rigid hours. Work from the comfort of your home with complete flexibility.
Join a friendly, collaborative team that celebrates successes together. Regular team meetings, mentorship programs, and a culture of helping each other grow make Travensy a great place to work.
Start as a Customer Support Specialist and grow into senior roles like Team Lead, Travel Consultant, or Operations Manager. We promote from within and value loyalty and dedication.
Travensy Holidays LLP is a rapidly growing travel company specializing in Kerala and international tour packages. With over 1000+ satisfied customers and 5+ years in the industry, we're known for personalized service and creating unforgettable travel experiences.
Apply now and join a team that values your contribution, supports your growth, and celebrates your success. The application process takes less than 2 minutes!
Or email your resume to: [email protected]
No! This position is perfect for freshers. We provide complete training on our systems, travel destinations, and customer service best practices. Your enthusiasm and willingness to learn matter more than experience.
Completely flexible! As a part-time role, you can design your schedule. We typically need coverage during business hours (9 AM - 6 PM IST), but you can choose when and how many hours you work within that timeframe. Some weekend availability is appreciated but not mandatory.
The salary range is ₹5,000 to ₹20,000 per month, depending on the number of hours worked and performance. High performers can earn additional bonuses and incentives based on customer satisfaction scores and bookings assisted.
This role is ideal for students who want to gain real-world experience while studying. You can work around your class schedule and exam periods. We're very understanding of academic commitments.
Just a laptop or computer with stable internet connection. We'll provide access to all necessary software and tools. A headset for calls is recommended but not required initially.
Our hiring process is fast! After you apply via WhatsApp, we typically conduct a brief interview within 2-3 days. If selected, you can start training within a week. The entire process from application to your first day usually takes 1-2 weeks.
Thank you for your interest in joining Travensy Holidays. We are not accepting applications at the moment. Please check back later for future openings.