Refund & Cancellation Policy

1. General Rules

• All refunds follow the policies of airlines, hotels, embassies, and third-party suppliers.
• Travensy Holidays LLP service charges are non-refundable.
• Refund processing may take 7–30 working days depending on the supplier.

2. Visa Services

Refund is case-by-case depending on:

• Embassy rules
• Stage of application
• Third-party fees already paid

Visa Rejection Refunds (if applicable):

• Full refund: Only when no processing or partner charges were applied.
• Partial refund: If only a part of the amount was utilised.
• No refund: If embassy/agent has already processed and consumed the charges.
• Service charges will not be refunded under any circumstances.

3. Flight Ticket Cancellations

• Refundability depends entirely on the airline and fare type.
• Airlines may deduct:
  • Cancellation penalties
  • Fare difference adjustments
  • Service provider charges
• No refund is provided for no-shows or non-refundable tickets.
• Rescheduling is allowed but all charges are borne by the passenger.

4. Hotel Cancellations

• Refund depends on the hotel or supplier policy.
• Strict cancellation policies may apply during peak seasons.
• No refund for early checkout or no-shows.

5. Tour Packages

• 50% advance payment is used for bookings with hotels, transfers, and sightseeing partners.
• Refunds depend on what our partners refund to us.
• If partners do not refund, we cannot provide a refund.
• Service charges are non-refundable.

6. Force Majeure

No refunds for cancellations due to:

• Weather issues
• Natural disasters
• Political unrest
• Government restrictions
• Travel bans
• Unexpected technical/operational issues

Any additional costs due to re-routing, extensions, or new bookings must be paid by the customer.