Suite No.122B, Building No.5/257A8, Pallath Square, FACT Kalamassery Rd, Ernakulam, 683104 Email: hello@travensy.com | Phone: +91 9072 021 085
1. Introduction
Welcome to Travensy Holidays LLP ("we", "us", "our"). By accessing or using our website, booking services, or engaging with our travel consultants, you ("customer", "client", "traveller") agree to these Terms & Conditions.
Travensy Holidays LLP provides visa assistance, domestic and international flight tickets, hotel bookings, travel insurance, airport transfers, holiday packages, and customised tour planning.
2. Scope of Services
We act as a travel facilitator offering services including but not limited to:
Visa processing (Tourist, Business, Umrah)
Domestic & international flight tickets
Domestic & international hotel bookings
Holiday/tour packages
Travel insurance
Airport transfers
Custom/private tour itineraries
Many of these services are fulfilled through third-party providers such as DMCs, airlines, hotels, embassies, and visa agents.
3. Booking & Payments
A 50% advance payment is required at the time of confirming a tour package.
The remaining balance must be paid 7 days before the travel date.
Bookings not paid in full by the due date may be cancelled without notice.
Payments may be made via UPI, bank transfer, card, payment gateway, or cash.
Rescheduling is subject to availability and the rules of airlines, hotels, and third-party partners.
All additional charges, fare differences, penalties, or taxes must be paid by the customer.
6. Visa Services
Visa approval is solely at the discretion of the embassy/consulate.
Processing time and approval are not guaranteed.
In case of visa rejection:
Refund eligibility is case-by-case depending on embassy rules, submission stage, and third-party costs.
Service charges are non-refundable.
We assist with appeals and re-applications, but success is not guaranteed.
7. Flights & Hotels
Flights
Refundability depends on airline policies and ticket fare type (refundable/non-refundable).
Airline-imposed charges, penalties, or taxes are borne by the customer.
Hotels
As per supplier or hotel cancellation policies.
No-shows or early departures are non-refundable.
8. Holiday & Tour Packages
Tour package advance and balance payments are utilised for securing hotels, sightseeing, transfers, and third-party bookings.
Refunds depend on what our partners refund to us.
Any portion not refunded to Travensy Holidays LLP cannot be refunded to the customer.
Service charges remain non-refundable in all cases.
9. Travel Delays, Force Majeure & Uncontrollable Circumstances
Travensy Holidays LLP is not responsible for:
Flight delays/cancellations
Weather conditions
Natural calamities
Political strikes, bandh, protests
Denial of boarding
Loss of documents or personal belongings
Changes in immigration/entry rules
Any additional costs arising due to these situations must be paid by the customer.
10. Third-Party Liability
As we work with third-party suppliers (DMCs, airlines, visa agents, hotels), all bookings are subject to the terms of those providers. We are not liable for delays, errors, or failures of third-party partners.
11. Customer Responsibilities
Customers must:
Provide accurate personal details and documentation
Comply with immigration, health, and safety regulations
Verify travel dates, spellings, and booking details before confirmation
Ensure passports have required validity and blank pages
12. Limitation of Liability
Travensy Holidays LLP will not be liable for:
Losses due to third-party service failures
Visa rejections or immigration decisions
Incorrect information provided by customers
Indirect or consequential damages
Delays, missed flights, or unexpected expenses
13. Governing Law
These terms are governed by the laws of India. Any disputes shall be resolved in courts/jurisdiction of Ernakulam, Kerala.
Have Questions?
If you have any questions about our terms and conditions, please don't hesitate to contact us.
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